Public Offer

Limited Liability Company "AI" (identification code 46045739), hereinafter the "Provider", guided by Articles 633, 641 and 642 of the Civil Code of Ukraine and the Law of Ukraine "On Electronic Commerce", offers an unlimited number of legal entities and individuals (hereinafter the "Customer") to conclude an agreement on the provision of access to the Spilki online service (hereinafter the "Agreement") on the terms set out below.

This Agreement is public: under Article 633 of the Civil Code of Ukraine its terms are the same for all customers regardless of their status (individual, legal entity, sole proprietor), without preference being given to any customer.

The Agreement is considered concluded from the moment the Customer registers an account in the Service or pays for a Subscription and receives an electronic confirmation — whichever happens first.

1.1. Public offer (the "Offer") — the Provider’s proposal, addressed to any person in accordance with Articles 633, 641 and 642 of the Civil Code of Ukraine, to conclude a service agreement on the terms set out in this Offer.

1.2. Acceptance — full and unconditional acceptance of the Offer by the Customer by registering an account in the Service, paying for the Provider’s Services, or taking other actions indicating agreement to comply with the terms of the Offer.

1.3. Service — the Spilki online platform, available at spilki.app and home.spilki.app, providing tools for building AI assistants that automate business-to-customer communication in messengers and social networks, and related functionality.

1.4. Tariff plan — a set of Service features, usage limits and pricing defined by the Provider and published on the Provider’s website spilki.app and in the Account dashboard.

1.5. Subscription — the right to access the Service within the chosen Tariff plan during a Billing period.

1.6. Billing period — the period for which a Subscription is paid: one calendar month or one calendar year, depending on the chosen payment option.

1.7. Account dashboard — the protected area of the Service available to the Customer after registration, used to manage the organisation, Subscription and payment details.

1.8. Electronic payment — payment for the Services by bank card via the monobank acquiring service (JSC "Universal Bank") or other electronic payment systems connected by the Provider.

1.9. Customer — a legal entity, individual or sole proprietor who has accepted the terms of this Offer.

2.1. The Provider undertakes to provide the Customer with access to the Service on a subscription basis, and the Customer undertakes to use the Service in accordance with this Agreement and to pay for the Services (for paid Tariff plans).

2.2. The list of features, usage limits, prices and other characteristics of the Tariff plans are defined on the Provider’s website spilki.app and in the Account dashboard.

2.3. This Agreement is concluded by the Customer’s acceptance of this Offer and has the same legal force as a paper agreement signed by the parties’ handwritten signatures.

2.4. The place of conclusion of this Agreement is the city of Kyiv, Ukraine.

3.1. The Provider offers the following Tariff plans:

• "Free" — basic Service functionality with limited usage; no payment required.
• "Pro" — extended functionality and higher limits; provided by Subscription with a monthly or annual Billing period.
• "Pro+" — individual terms for teams with advanced needs; the scope of services and pricing are agreed by the Parties separately.

3.2. A detailed description of each Tariff plan, current limits (including AI usage limits) and prices are published on the Provider’s website spilki.app in the "Pricing" section.

3.3. The Customer may change the Tariff plan in the Account dashboard. An upgrade takes effect immediately, with the unused value of the previous plan credited pro rata towards the new one. A downgrade or Subscription cancellation takes effect at the end of the current paid Billing period.

4.1. The cost of the Services is determined by the tariffs published on the Provider’s website at the time of payment. All prices are in Ukrainian hryvnia (UAH).

4.2. Payment is made by bank card via Electronic payment. To enable recurring payments, card details are stored in tokenised form by the payment provider; the Provider does not store and has no access to the Customer’s full card details.

4.3. When a card is added, the payment provider may place a temporary hold of UAH 1 (one hryvnia) to verify the card; the hold is released and no funds are charged.

4.4. The Subscription renews automatically: at the end of each Billing period the cost of the next period is charged to the linked card until the Customer cancels the Subscription in the Account dashboard.

4.5. The fact of payment constitutes acceptance of this Offer and confirmation of the conclusion of the Agreement under Article 642 of the Civil Code of Ukraine. The Customer’s payment obligations are considered fulfilled when the funds are credited to the Provider.

4.6. The Provider may change the cost of the Services by publishing new tariffs on the website. New tariffs do not apply to Billing periods already paid for by the Customer.

5.1. Access to the Service is provided immediately after acceptance of the Offer, and for paid Tariff plans — after the payment is credited.

5.2. The Services are provided continuously throughout the paid Billing period, subject to maintenance windows (section 14).

5.3. The Services are considered duly provided in full if, within 5 (five) business days after the end of a Billing period, the Customer has not sent the Provider a reasoned complaint to the email address specified in section 16.

5.4. Service acts and invoices are generated electronically and are available to the Customer in the Account dashboard.

6.1. The Provider undertakes to:

• provide the Customer with access to the Service in accordance with the chosen Tariff plan;
• provide technical support via the channels specified in section 14;
• notify of material changes to the Service via the Service or by email.

6.2. The Provider has the right to:

• update the Service and change its functionality and interface;
• suspend the Customer’s access in case of violation of this Agreement or Ukrainian law;
• carry out scheduled maintenance, giving advance notice where possible;
• engage third parties in providing the Services while remaining liable to the Customer.

6.3. The Customer undertakes to:

• provide accurate registration data and keep it up to date;
• not use the Service for unlawful activity, spam, or violation of third-party rights;
• not share access to the Account dashboard with third parties outside their organisation;
• comply with the usage limits of the chosen Tariff plan;
• pay for the Services under paid Tariff plans in a timely manner.

6.4. The Customer has the right to use the Service within the chosen Tariff plan, change the Tariff plan, and cancel the Subscription in the Account dashboard at any time.

7.1. For non-performance or improper performance of obligations under this Agreement, the Parties are liable in accordance with the laws of Ukraine.

7.2. The Provider’s aggregate liability under this Agreement is limited to the amount actually paid by the Customer for the Billing period in which the grounds for liability arose.

7.3. The Service uses artificial-intelligence technologies. AI assistants’ responses are generated automatically and may contain inaccuracies. The Customer is solely responsible for configuring the assistants, for the content of communication with its clients, and for decisions made on the basis of AI assistants’ responses.

7.4. The Provider is not liable for outages caused by acts or omissions of third parties (messengers, social networks, payment systems, communication providers), or for content the Customer processes through the Service.

8.1. The Agreement enters into force upon acceptance of the Offer and remains in effect indefinitely — until the Subscription is cancelled and use of the Service ceases, the Customer’s account is deleted, or the Agreement is terminated.

8.2. The Customer may terminate the Agreement at any time by cancelling the Subscription in the Account dashboard; access to paid functionality is retained until the end of the paid Billing period.

8.3. The Provider may terminate the Agreement in case of a material breach of its terms by the Customer, notifying the Customer by email.

9.1. The Parties recognise the legal force of documents executed in electronic form (invoices, acts, notices) in accordance with the Laws of Ukraine "On Electronic Documents and Electronic Document Flow" and "On Electronic Commerce".

9.2. An electronic payment record has legal force equivalent to the Customer’s handwritten signature on a paper agreement.

10.1. Upon cancellation of a Subscription, access to paid functionality is retained until the end of the paid Billing period; funds for the unused part of the period are not refunded, except in the cases specified in clause 10.2.

10.2. Funds are refunded: (a) if the Services were not provided due to the Provider’s fault — in proportion to the period of non-provision; (b) in other cases provided for by the laws of Ukraine.

10.3. Refunds are made to the same bank card used for the payment, within 14 (fourteen) banking days from the approval of the refund. To initiate a refund, the Customer contacts the email address specified in section 16.

11.1. The Provider processes the Customer’s personal data in accordance with the Law of Ukraine "On Personal Data Protection" and the Privacy Policy available at spilki.app/privacy.

11.2. With respect to personal data of the Customer’s clients processed in the Service in the course of communication, the Customer acts as the controller of such data and is responsible for the lawfulness of its processing; the Provider processes it solely to provide the Services under this Agreement.

12.1. The Service, including its source code, design, the Spilki trademark and other intellectual property, belongs to the Provider or is used by it on lawful grounds.

12.2. The Customer is granted a non-exclusive, non-transferable licence to use the Service within the chosen Tariff plan for the duration of the Subscription.

12.3. Content uploaded to or processed through the Service by the Customer remains the Customer’s property. The Provider uses such content solely to provide the Services.

13.1. The Parties are released from liability for non-performance of obligations under this Agreement for the duration of force majeure circumstances: natural disasters, hostilities, martial law, acts of public authorities, large-scale power or network outages, and other circumstances beyond the Parties’ reasonable control.

13.2. The Party affected by such circumstances notifies the other Party within 10 (ten) business days. Documents issued by the Ukrainian Chamber of Commerce and Industry or other competent authorities serve as due confirmation.

14.1. Technical support is provided by email at support@spilki.app on business days.

14.2. The current operational status of the Service is published on the status page spilki.statuspage.io.

14.3. The Provider makes commercially reasonable efforts to keep the Service available around the clock, except for scheduled maintenance and the circumstances described in sections 7 and 13.

15.1. This Agreement is governed by the laws of Ukraine. Disputes are resolved through negotiations, and failing agreement — in court under the laws of Ukraine.

15.2. The Provider may amend this Offer by publishing a new version on the website. The new version takes effect upon publication and does not change the terms of Billing periods already paid for.

15.3. The invalidity of any individual provision of this Agreement does not invalidate the Agreement as a whole.

15.4. This Offer is drawn up in Ukrainian; the English translation is provided for information only. In case of discrepancies, the Ukrainian version prevails.

• Limited Liability Company "AI" (LLC "AI")
• Identification code (USREOU): 46045739
• Registered office: Ukraine, 02095, Kyiv, Dniprovska naberezhna, bldg. 18B
• Email: support@spilki.app
• Website: spilki.app